Social Security Alert: In-Person ID Check Required for These Claims Starting April 2025

Social Security changes in April 2025! 🚨 New in-person ID verification rule may affect claims. Learn how to avoid delays! 

The Social Security Administration (SSA) has updated its identity verification rules starting April 2025. This move affects how millions of Americans apply for Social Security benefits, especially over the phone.

These changes aim to reduce fraud but may also impact seniors and disabled citizens who rely on easier access to services.

Phone Claims Are Allowed Again—With a Catch

In a big reversal, SSA will now allow all types of claims—including retirement, survivor, disability, Medicare, spousal, and Supplemental Security Income (SSI)—to be submitted over the phone.

Previously, some claims required in-person verification, which was a challenge for many. Now, the process has become more flexible—but there’s a new rule you should know.

Fraud Detection Will Trigger In-Person Visits

Even though phone claims are back, SSA has introduced new fraud detection tools. Every phone claim will now be screened for signs of suspicious activity.

If the system flags your claim as potentially fraudulent, SSA will require you to visit an office in person to verify your identity. You cannot continue the claim until this step is completed.

Who Is Exempt From In-Person Verification?

There’s some relief for those receiving certain benefits.

If you are applying for:

• Medicare

• Disability (SSDI)

• Supplemental Security Income (SSI)

…then even if your phone claim is flagged for fraud, you do not have to go in person. These groups are considered more vulnerable and are exempt from the in-person ID check.

Rising Concerns Over Customer Service Problems

Organizations like AARP have raised concerns over SSA’s ability to manage these new rules effectively.

In February 2025, less than 2% of calls to SSA were dropped. But by March 2025, the dropped call rate shot up to 28.4%. That’s a huge jump, showing how difficult it is for people to reach SSA for help.

This is especially troubling for older Americans, many of whom struggle with navigating complex online systems or getting transportation to SSA offices.

Staffing Cuts at SSA Offices Make It Worse

The challenges don’t end there.

A report by Business Insider revealed that SSA offices across the country are facing staff shortages. The DOGE Commission, under the Trump administration, has cut staffing at 41 SSA offices, with some losing 25% or more of their employees.

This means longer wait times, slower service, and delayed responses—just when people may need in-person visits more than ever.

What You Should Do Right Now

To avoid delays or frustration, here are some steps you can take today:

1. Create a “my Social Security” Account

Sign up at ssa.gov to manage your benefits online. You can check your records, start claims, and verify your identity digitally—no in-person visit needed in most cases.

2. Know Your Local SSA Office Details

Find out where your nearest SSA office is located, check if it’s fully staffed, and whether appointments are required. Some locations may be temporarily closed or understaffed.

3. File Early if Possible

If you’re planning to apply for Social Security soon, it’s smart to file as early as you can. This gives you more time to deal with any verification requests or delays.

Final Thoughts

These new identity verification rules are designed to catch fraud, but they also add complexity for many Americans. While the return of phone claims is good news, the risk of being flagged for in-person ID checks—and the long waits at understaffed offices—can be frustrating.

If you or someone you know is preparing to apply for Social Security, make sure to stay informed and plan ahead.

For more Social Security issues or senior rights, bookmark Advocate Kiran today.